Shipping & Returns

Free U.S. Ground Shipping

Packages ship from California. All U.S. orders include free standard ground shipping. There is no minimum purchase required.

Once your order has been packed and shipped, tracking information will be provided when available. Delivery times may vary depending on the carrier, destination, weather, holidays, and other shipping delays outside our control.

Processing Your Order

Mystery draws are prepared and packed after your order is placed. Please allow time for your pulls to be completed, packaged, and prepared for shipment.

Orders are shipped to the address entered at checkout. Please double-check your shipping information before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing.

International Shipping

Free shipping applies to U.S. ground shipping only. Any available international shipping options and charges will be shown at checkout.

Mystery Draw Returns

Because each order is a mystery draw selected and prepared specifically for your order, we do not accept returns or exchanges based on color, style, gemstone, charm, jewelry preference, or because you would have preferred a different mystery item.

The surprise is part of the mystery-draw experience.

Damaged, Missing, or Incorrect Items

If something arrives damaged, an item is missing, or you receive something different from what your order specifies, please contact us within 7 days of delivery.

Include:

Your order number
A description of the problem
Clear photos of the item and packaging when applicable

We’ll review the issue and work with you on an appropriate replacement or refund.

Cancelations

If you need to cancel an order, contact us as soon as possible. Orders that have already been drawn, packed, or shipped may not be eligible for cancelation.

Shipping Delays & Lost Packages

Carrier delays can occasionally happen after a package leaves us. If your tracking shows an unusual delay or your package appears to be lost, contact us and we’ll help you determine the next step.